Legal
Refund policy
Every account gets 7 days of full access first, so you can judge the service before paying. If a payment still goes wrong, here is what we do.
Last updated 2 Oct 2026 · Operated by Purity Sites
1. Nothing renews automatically
Pro is paid in advance for a month or a year, and you start each payment yourself. There is no subscription to cancel and you will never be charged again without acting.
2. Full refund within 7 days
If you're not happy, ask within 7 days of a payment and we refund it in full. Your account goes back to the free view when the refund is made.
3. Mistakes are always refunded
Duplicate payments, a payment that was taken but didn't unlock Pro, or a wrong amount are refunded in full whenever you tell us, or we fix your access, whichever you prefer.
4. After the refund window
After 7 days, payments are not refundable, except where the law requires it or where we close the service or your account without a breach on your side. In those cases we refund the unused part of the period.
5. How to ask
Write to support@cotbias.com from the email on your account, with the payment reference from your receipt. We reply within 3 business days.
Refunds go back through Pesapal to the card or mobile money wallet you paid with, in the original currency. Card refunds can take 5–10 business days to show on your statement, depending on your bank. Mobile money refunds are usually faster.